Refund Policy

Money back guarantee

BEWARE! Most companies in the academic writing industry DO NOT offer a
specific Money Back Guarantee. They often tend not to keep their promise to return your money if
you are not satisfied with the order. At WritePro.org, we want you to FEEL SAFE when
placing your order!

Our Money Back Guarantee gives you the right to request and receive a refund at any stage of your
order, if anything goes wrong. This includes any possible problems you might encounter, and
secures your interests. Our company enjoys a high customer satisfaction rate, while refund
requests are rare, which is partly due to our crystal-clear Money Back Guarantee. Quality-based refund requests are reviewed by our specialists and processed within a 14 day period, all other refund requests are processed within 3-4 business days after the order was cancelled/finished.

  • If you decide to cancel your order before we assign a writer to work on it, you
    receive a 100% refund. If a writer has already been assigned, and it is confirmed by
    order`s status bar at the top of your order page, the refund amount depends on your
    deadline. You can claim a 70% refund if half or less of the period has passed, and
    up to 50% thereafter. This is because the writer who starts on your assignment
    should receive the compensation for the work done.

    If you want to cancel the order, please make sure to contact our Support Team via
    phone or Live Chat as soon as possible, and then confirm the cancellation with a
    message on the respective order page. This is the only way we can process your
    request shortly.

    Please note that you cannot receive a refund for order cancellation if the paper has
    been completed and delivered to your order page on time. If the paper has been
    delivered within the deadline you stipulate and pay for, you can only request a
    refund due to quality concerns, through the “Refund” button on your order page.

    Provided you haven`t downloaded the paper and the circumstances for order
    cancellation were beyond your control a partial refund up to 30% might still be
    considered.

  • If you notice that you were charged twice, and you receive two receipts from the
    payment processing system (that is, ), do not
    hesitate to contact us. Forward both receipts to our email and the extra payment
    will be refunded in full within the shortest possible time.

  • If you complete the payment for two identical orders by mistake, please contact us
    immediately to clarify the situation before we proceed with both orders. It is your
    responsibility to cancel any orders you do not need, before we assign a writer to
    work on them. Otherwise, they are regarded as regular orders and standard
    refund procedures apply (see *I want to cancel my order*).

  • We always do our best to assign the most appropriate writer to work on your
    paper; however, it is still possible that on rare occasions the writer is not
    found. If this does occur, we issue a full refund for you.

    If you request for the revision of the finished paper to be completed by a different
    writer, and a suitable one is not found, our Dispute Resolution Specialist
    reviews your claim and proceeds with an appropriate refund after you request it.

  • If lateness occurs due to the late upload of extra materials on your part, you cannot
    apply for a lateness refund. Please make sure all paper details and additional
    materials are provided upon placing the order.

    If due to some other reason the first version of a paper is delivered after the
    original deadline, you can request recalculation of the order price, according to
    the deadline for delivery. For example, an 8-hour delivery paper completed an
    hour late now falls into the 24-hour delivery category, and should cost less.
    The difference in price is refunded. If lateness occurs with a long-term
    order (11-14 days or longer) we refund 7% upon your request.

    If the first version of a paper is late and is not approved by you, you are eligible
    for a full refund as you might not need the paper anymore.

    All lateness refund requests should be submitted in a note on your personal order
    page, within 14 days from the time the paper was delivered.

  • Delay refunds and price recalculation do not apply to revisions since revision deadlines are set individually for each order.

    Make sure your writer has a sufficient amount of time to complete your order. For example, if your paper is due in 7 days, choose a 5-day deadline so we have time for any possible revisions.

  • If you are not completely satisfied with the quality of the paper you receive, you
    may request a free revision, or ask for a different writer to be assigned to your
    order. Alternatively, you can request a partial refund by clicking the
    “Refund” button
    on your personal order page and choosing “I am not
    fully satisfied with the quality of the paper. However, I accept it and will
    revise it myself. I request a partial refund”
    .

    If you choose this option, you are automatically provided with the MS Word version of
    the paper. You then have 14 days to provide strong reasons and
    examples
    to back up your claim, or your own revised version of our
    paper as supporting evidence. As soon as you do that, up to 40% could
    be refunded
    at the Dispute Department’s discretion. To request a
    partial refund after you have already approved the last version of your order,
    contact our support team in chat, over the phone, or through your personal order
    page for assistance.

    Failure to provide information required for dispute resolution within 14
    days
    results in cancellation of the dispute, after which no refund is
    possible.

    All partial refund requests should be submitted using the “Refund” button
    on your personal order page within 14 days from the time the paper is
    approved.

  • If you are completely dissatisfied with the quality of the paper you receive, you may
    request a free revision, or ask for a different writer to be
    assigned to your order. Alternatively, if you haven’t previously approved
    the paper, you can request a full refund by clicking the “Refund”

    button on your personal order page, and choosing “I am completely
    dissatisfied with the quality of the paper, so I have decided to write it
    myself. I request a full refund”
    .

    Please note that if you choose this option, the paper we created is immediately
    posted online for commercial purposes. You then have 14 days to provide
    strong reasons and examples
    to back up your claim. You could also
    upload a copy of your own version of the paper as supporting evidence that our
    writer’s work did not meet any of your expectations. The paper you provide is
    discarded immediately after our review, and is not stored in our internal database
    or shared with any third party. As soon as you do that, up to 100%
    could be refunded
    at the Dispute Department’s discretion.

    Failure to provide information required for the dispute resolution within 14
    days
    results in cancellation of the dispute, after which no refund is
    possible.

    In case of a full refund request, the Company reserves the right to publish the paper
    online for commercial purposes. We do not keep any kind of essay databases, and
    “publish online” means that if the paper is googled, searched for in a search
    engine, or checked by any kind of anti-plagiarism software, it links back to our
    website. It may also be published as content or as a sample essay. This is done to
    protect our writer’s work in cases when a customer claims a refund after the work
    has been completed and used.

    Customers have the opportunity to review their order and request additional
    corrections if necessary. However, once you press the “Approve
    order” button, which provides access to an editable and printable version of the
    paper, you cannot request a full refund. If you have at least once approved
    either the initial, or the revised version of your paper using the “Approve
    Order” button, you are only eligible for a partial refund.

    All full refund requests should be submitted through
    the “Refund” button on your personal order page within
    14 days from the time the paper is delivered
    .

  • Progressive Delivery order
    For orders using the Progressive Delivery feature, the deadline for a revision
    request is limited to 21 days after initial approval. Once you press the “Approve
    part” button in your Progressive Delivery and proceed to the next section of your
    order, you cannot request a refund for the previously approved part.

    You can receive a refund for only the last section of the order delivered to you. All
    parts of the order approved using “Approve part” button become non-refundable once
    we start working on the next section.  The 10% Progressive Delivery fee itself
    is non-refundable.

    Samples service
    The $5 deposit for our Writer’s sample service is non-refundable, so please make
    sure you check the samples provided on time. If you fail to request a different
    writer within the given time, we regard it as acceptance of the writer initially
    assigned.

    Writer’s category If you pay the extra fee for an Advanced or
    ENL (English as a Native Language) writer, but we are unable to find one to work on
    your order at the time, and assign a writer with a lower category (such as Best
    Available) instead, the extra fee is refunded to you.

    A copy of the sources used The additional fee you pay for this
    service becomes non-refundable once the copies of the sources are delivered with
    your paper. In case they were not provided upon delivery for some reason this
    payment will be refunded.

  • Please note you have 14 days to approve your order (or order part for orders with
    Progressive Delivery feature). Time for approval is calculated automatically from
    the moment the last version is uploaded to your personal order page. If you fail to
    request a revision or to approve your order (or order part) within 14 days,
    the paper is approved automatically by the system
    . From the moment the
    order is approved (by you or the system), you have 14 days to request a refund.
    After that, no refund request is possible.